Privacy Policy
This privacy policy applies to the website Internet-ink.com operated by Internet Ink and its affiliates ("Internet Ink", "we", "our" and "us") and to the processing of personal information by Internet Ink as contemplated in this privacy policy. Any reference to "you" or "your" means you, the user.
Internet-ink respects your privacy and is committed to protecting the personal information you share with us.
This statement describes how we collect and use your personal information that we may collect about you through the Site and from our communications with you.
Who We Are?
Internet-ink.com have been trading since 2002 is one of a group of companies owned by Internet-Ink and specialise in the manufacture and sale of high quality ink cartridges for both inkjet & laser printers.
We stock over 10000 products including original, remanufactured & compatible inkjet cartridges and toner cartridge units.
We also stock a large variety of pens, writing pens, art equipment, technology and office supplies.
We maintain the highest quality of product at a great price for the customer. Our vast experience in the industry allows us to be amongst the first to bring new ink cartridge products to the market range of fully compatible ink cartridges. All ink cartridges are checked and tested in our UK based factory in Nottingham, before being sent out to the customer.
We have over 450,000 happy customers that have shopped with us, making us one of the major UK suppliers.
Data Protection Laws
We are conscious of our legal responsibilities as a "data controller" and we support the principles of data protection reflected in the 1995 EU Directive on Data Protection and applicable national implementing legislation.
Personal data supplied is subject to General Data Protection Regulation (GDPR) (EU) 2016/679. We shall endeavour to ensure that the personal information we obtain and use will always be held, used, transferred and otherwise processed in accordance with our legal obligations.
Other Websites
There may be links from the site to other websites. This privacy policy only applies to this site and not to any other website including any website linked from any part of the site. Accessing those third party websites or sources requires you to leave the site.
We do not control those third party websites or any of the content they contain and you expressly acknowledge and agree that we are in no way responsible or liable for any of those third party websites, including, without limitation, the content, policies, failures, promotions, products, services or actions of those websites and/or any damages, losses, failures or problems caused by, related to or arising from those website.
We encourage you to review all policies, rules, terms and regulations, including the privacy policies, of each website that you visit.
How we obtain personal information about you
We may as a result of your interaction with our site and our communications with you hold and process personal information obtained about you.
The types of personal information we collect may include:
Your name
Your phone number
Your email address
Your address
You are not obligated to provide your personal information to Internet Ink, however, as this information is required for us to provide you with our services, deliver your products and we will not be able to offer all of our services without it.
You can amend your details in your account at anytime or contact the customer service team to update your details.
How we collect and use non-personal information?
Please note that when anyone visits any of the site, we automatically collect certain non-personal information such as the type of computer operating system (e.g., Windows or Mac OS) and browser (e.g. Safari, Netscape, Internet Explorer) being used, and the domain name of the internet service provider.
We sometimes use the non-personal information that we collect to improve the design and content of the site and to enable us to personalise your experience.
What we do with your personal information?
The personal information that you provide will be available to Internet Ink, our affiliated companies and trusted third party service providers and contractors for the following purposes:
- to process enquiries through the site
- to help with support inline with our products that you have ordered from the site.
- to help you with order confirmations and dispatch updates.
- to help you with password help or email notifications.
- to register you for support emails and send you monthly newsletters
- to provide you with information about products and promotions that may be of interest to you from ourselves
- in connection with reviews related to our products and the company
- any other purpose indicated at the time you voluntarily provide your personal information, for example competitions.
You can amend your details in your account at anytime or contact the customer service team to update your details.
Marketing
We do not condone any unsolicited or third party messages from this website, and any messages regarding advertising from third party advertising websites. We thank our regular customers for making sure this happens. Please continue to review our products and website.
You may opt out of receiving such email messages such as our regular customer newsletter or support confirmations, or special offers or website and company reviews at any time, free of charge, by replying to the message with "unsubscribe" in the subject line, or by following the instructions in any marketing communication and clicking the ''unsubscribe''option in the email.
Click the ‘unsubscribe’ link in any email communication that we send you. We will then stop any further emails from that particular division.
If you have an account, log in into your Internet-ink.com account, visit the ‘My Account’ area and change your preferences.
You can amend your details in your account at anytime or contact the customer service team to update your details.
We use strict conditions to help make sure you receive all important emails to make sure your order arrives on time and our service is maintained. If your having problems receiving our emails please get in touch with your provider or contact our customer support team. Please make sure you have added 'internet-ink', 'internet-ink.com' and 'internet-ink.co.uk' to your safe senders list .
We are always on had to help with any questions or queries you have. Please use the contact us form
Disclosing your personal information
We may disclose your personal information to companies and individuals who perform business functions and services on our behalf. Such functions may include hosting the site, analysing data and providing other support services.
All such parties will be required to keep your personal data secure and only process it in accordance with our instructions.
We may also disclose your personal information if, in our opinion, disclosure is required by law.
International transfers of your personal information
We may transfer and process any personal information you provide to us to countries outside the European Economic Area whose laws may not afford the same level of protection to your personal information. We will therefore ensure that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.
Cookies and tracking software
We use "cookies" and other types of tracking software in order to personalise your visit to our website and enhance your experience by gaining a better understanding of your particular interests and customising our pages for you. A cookie is a message given to a web browser by a web server and which is then stored by the browser in a text file. Each time the browser requests a page from the server this message is sent back which enables the user's computer to be identified.
We may use the information provided by cookies to analyse trends, administer the website, or for research and marketing purposes to help us better serve you. No information which personally identifies you will be collected through the cookies. If you like, you can set your browser to notify you before you receive a cookie so you have the chance to accept it and you can also set your browser to turn off all cookies. The website www.allaboutcookies.org (run by the Interactive Marketing Bureau) contains step-by-step guidance on how cookies can be switched off by users.
Our website requires the use of cookies in order to work at their best. If you do not wish these cookies to be used then please note that you may not experience our site working to their best effect.
The accuracy of your information
While we endeavour to ensure that the information we hold about you is accurate and kept up to date, we shall assume that in the absence of evidence to the contrary, the information you provide us with is accurate.
Should you inform us of inaccuracies in the information which we hold in relation to you or, if we discover that such information is inaccurate, it shall be promptly rectified by us.
We do not intentionally retain any information about you which is out of date or which is no longer required.
You can amend your details in your account at anytime or contact the customer service team to update your details.
Personal Data Security and Confidentiality
We maintain adequate technical and organisational security measures to protect your personal information from loss, misuse, and unauthorised access, disclosure, alteration, or destruction. Should you wish us to remove your details from our system please get in contact.
We maintain secure systems and continue to update the site to increase security with the use of and not limited to:
SSL encryption
Restricted access
Firewalls
Anti-virus/malware
We do not store any payment data on site and use secure third party payment systems to process your payments:
PayPal (Europe) S.a.r.l. et Cie, S.C.A.: Based in the EU who provide an online payment system for us to take payments from you.
Sage Pay who provide an online payment system for us to take payments from you.
Access and Correction Rights
You can request access to, and have the opportunity to update and amend your personal information, and you can exercise any other rights you enjoy under applicable data protection laws.
You can amend your details in your account at anytime or contact the customer service team to update your details.
Including, for example, objection to and blocking of the processing of your personal information, by contacting us.
For security reasons, we reserve the right to take steps to authenticate your identity before providing access to your personal information. Subject to applicable law, we may charge you a small fee to access your data.
Retention of data
We will keep your personal information for as long as necessary for the purposes for which it was collected, to provide you with services and to conduct our legitimate business interests or where otherwise required by law.
How long do we keep your data?
When you place an order, we’ll keep the personal data you give us for a minimum of six years so we can comply with our legal and contractual obligations.
You can amend your details in your account at anytime or contact the customer service team to update your details.
Changes to the Policy
We reserve the right, at our sole discretion, to modify, add or remove sections of this privacy policy at any time and any changes will be notified to you using the email address you have given us or by an announcement on the webpage available at the "Privacy Policy" link on the site. Your continued use of the site, following the posting of changes to this privacy policy, will mean you accept these changes.
You can amend your details in your account at anytime or contact the customer service team to update your details.
Privacy Queries
If you have any questions regarding this policy, or you wish to update your details or remove your personal data from our records, please inform us using the ‘ Contact Us' facility on our website.
We aim to resolve all issues as quick as possible. Please contact Internet-ink.com should you need to update preferences, or have any questions regarding your account.
